We provide a globally-consistent and professional level of customer service by retaining direct operational control of our centers. Integrity is a key driver for many of our clients and we never put our operations in a situation of potential conflict of interest. Our whole service offering is underpinned by our proprietary software suite, TLSconnect, which can be scaled and adapted to meet specific contract needs so that we deliver on our commitments while retaining a global oversight capability.

F2F solution based on:
• Security: ISO 27001-compliant security management;
• Transparency: real-time monitoring, control & evaluation;
• Innovation: value-adding new technologies;
• Robust processes: consistent quality across centers;
• Multi-cultural policies: utmost respect for the localities in which we operate;
• Exceptional customer service.

Our F2F centers are the physical link between our clients and their customers and we take this responsibility seriously by ensuring that they are bright, open and conveniently located. In TLSconnect we track and analyze every action taken by our agents in real-time and provide our clients with transparent access to center performance remotely. When conducting back office administration 100% of all documentation is quality controlled to ensure compliance with agreed SLAs. The solutions we provide help our clients to focus on their core duties by alleviating the challenges of operating a face-to-face environment and customer feedback has repeatedly shown that our centers provide considerable added value.